Top 10 Frequently Asked Questions
General Epac Questions
Your Account & Registration
Payment & Billing
Portable Devices
Technical / DRM
Troubleshooting & Known Issues
Further support
1
What is an Epac?
2
Why is an installation required?
3
I have forgotten my password, what should I do?
4
What are the system requirements?
5
How long does it take to download an Epac?
6
How do I uninstall Epac Center?
7
Where can I find the End User License Agreement I agreed to when I made my first purchase?
8
Can I use other Web browsers besides Internet Explorer?
9
Is my Apple iPod compatible?
10
Does Epac Center work on a Mac?
1
What is an Epac?
2
Are Epac downloads legal?
3
Are Epacs suitable for children?
4
Why is an installation required?
5
Are Epacs safe?
1
How do I set up an account?
2
What are the benefits?
3
How much does it cost?
4
Where can I find the End User License Agreement I agreed to when I made my first purchase?
5
How can I stop email correspondence?
6
I have forgotten my password, what should I do?
1
Are Epacs available outside the United Kingdom?
2
What payment methods are accepted?
3
Can I pay via SMS from outside of the UK?
4
Why is paying by text more expensive?
5
I sent my text but I haven't received a reply. What should I do?
6
Are my transactions secure?
7
How do I redeem a Promotional Code?
8
What is the returns policy?
1
Can I transfer my content to other devices or computers?
2
Is my Apple iPod compatible?
3
How do I transfer music to my portable device?
1
What are the system requirements?
2
Does Epac Center work on a Mac?
3
What type of digital rights management (DRM) do Epacs use?
4
How long does it take to download an Epac?
5
How do I uninstall Epac Center?
6
Where is my Epac content stored on my hard drive?
7
How do I access my Epac content from a media player?
8
What is a PIN number?
9
What file formats do Epacs contain?
10
What quality are the downloads?
11
Can I use other applications while downloads are in progress?
12
Can I use other Web browsers besides Internet Explorer?
1
My Epac has not downloaded.
2
My video / audio files will not play.
3
Why has my Epac not downloaded?
4
I cannot access the Live Box or Epacstore.
5
I get a "Member not found" error message.
1
I cannot find the answer to my question. What should I do now?
